1. Introduction
At G4RSKINSC, we are committed to ensuring your satisfaction with our digital avatar creation services. This Refund Policy outlines the terms and conditions for refunds and is designed to be fair to both our clients and our creative team.
Please read this policy carefully before placing an order with us. By purchasing our services, you agree to the terms of this Refund Policy.
2. Refund Eligibility
2.1 Eligible for Refund
You may be eligible for a full or partial refund under the following circumstances:
- Service Not Provided: If we fail to deliver the service within the agreed timeframe (excluding delays caused by client response times).
- Significant Quality Issues: If the delivered work has significant technical issues that render it unusable for the intended purpose, and we are unable to correct these issues after reasonable attempts.
- Order Cancellation Before Work Begins: If you cancel your order before we have begun work on your project (typically within 48 hours of order placement).
- Double Charging: If you were charged multiple times for the same service.
2.2 Partial Refunds
Partial refunds may be issued in the following circumstances:
- Order Cancellation After Work Has Begun: If you cancel your order after work has begun but before delivery, you may receive a partial refund based on the amount of work completed.
- Delivery Significantly Exceeds Timeline: If the delivery of your project is significantly delayed due to reasons within our control.
- Unable to Meet Specific Requirements: If we are unable to fulfill specific technical requirements that were agreed upon in writing before the project began.
2.3 Not Eligible for Refund
Refunds will not be issued in the following circumstances:
- Change of Mind: If you simply change your mind about wanting the service after work has been completed.
- Subjective Dissatisfaction: If your request for a refund is based solely on subjective aspects (e.g., "I just don't like the style") after we have completed the agreed-upon revision rounds.
- Requirements Changed: If you change the requirements after the project has begun, and we are unable to accommodate these changes.
- Digital Products Already Delivered and Downloaded: Once digital products have been delivered and downloaded, they cannot be "returned" in the traditional sense.
- Violation of Terms: If you have violated our Terms and Conditions.
- Unreasonable Expectations: If your expectations were not communicated clearly during the consultation and ordering process.
3. Refund Request Process
3.1 How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer support team at info@g4rskinsc.com with the subject line "Refund Request - [Your Order Number]".
- Provide the following information:
- Your full name
- Order number
- Date of purchase
- Reason for the refund request
- Any relevant supporting documentation (e.g., screenshots, communication history)
- Our customer service team will acknowledge your request within 2 business days.
3.2 Timeframe for Refund Requests
Refund requests must be submitted within the following timeframes:
- Before Delivery: Any time before the final product is delivered.
- After Delivery: Within 7 calendar days of receiving the final deliverable.
- Billing Errors: Within 30 calendar days of the charge.
Refund requests submitted outside these timeframes may be considered on a case-by-case basis but are not guaranteed.
4. Refund Processing
4.1 Review Process
Once we receive your refund request:
- Our team will review your request and the circumstances of your order.
- We may request additional information or clarification to help us assess your request.
- We will make a decision based on the terms outlined in this policy.
- You will be notified of our decision via email.
4.2 Processing Time
If your refund request is approved:
- We will process the refund within 10 business days of approval.
- The time it takes for the refund to appear in your account depends on your payment method and financial institution:
- Credit/Debit Cards: 5-10 business days
- PayPal: 3-5 business days
- Bank Transfers: 5-7 business days
4.3 Refund Method
Refunds will be issued to the original payment method used for the purchase:
- Credit/Debit Card payments will be refunded to the same card.
- PayPal payments will be refunded to the same PayPal account.
- Bank Transfer payments will be refunded to the originating bank account.
In exceptional circumstances where the original payment method cannot be refunded, we will work with you to find an alternative method.
5. Special Circumstances
5.1 Custom Projects
For large custom projects:
- We typically work with milestone payments rather than a single upfront payment.
- Each milestone payment is considered final for the work completed up to that point.
- If a project is cancelled mid-way, you will not receive a refund for completed milestones, but will not be charged for future milestones.
5.2 Promotional Discounts and Offers
For services purchased using promotional discounts or special offers:
- Refunds will be based on the actual amount paid, not the original price before discount.
- Some promotional offers may have specific non-refundable terms, which will be clearly communicated at the time of purchase.
5.3 Force Majeure
In cases of force majeure (such as natural disasters, pandemics, or other events beyond our reasonable control):
- We may extend delivery timelines without penalty.
- If we are completely unable to deliver the service due to such circumstances, a full refund will be issued.
6. Exceptions to the Policy
We understand that exceptional circumstances may arise. In such cases:
- We reserve the right to consider refund requests that fall outside the terms of this policy on a case-by-case basis.
- Any exceptions made are at our sole discretion and do not constitute a waiver of this policy for future transactions.
- We may offer alternatives to a refund, such as store credit, additional services, or revisions beyond what was originally included.
7. Dispute Resolution
If you are not satisfied with our decision regarding your refund request:
- You may request an escalation to a senior manager by replying to the decision email within 5 business days.
- The senior manager will review your case and provide a final decision within 10 business days.
- If a mutual resolution cannot be reached, disputes may be resolved through the dispute resolution process outlined in our Terms and Conditions.
8. Changes to This Policy
We reserve the right to modify this Refund Policy at any time:
- Any changes will be effective immediately upon posting the updated policy on our website.
- The date of the last update will be clearly indicated at the top of the policy.
- Your continued use of our services following any changes indicates your acceptance of the new terms.
For orders placed before a policy change, the refund policy in effect at the time of purchase will apply.
9. Contact Us
If you have any questions about this Refund Policy, please contact us at:
We are committed to fair and transparent business practices and will work with you to ensure your satisfaction with our services.
